Customer Service

OUR SERVICE GUARANTEE
You will be completely satisfied with your shopping experience at Nutcase Helmets. You will receive exactly what you ordered, on time, undamaged, and be billed correctly in a secure environment. If for any reason you are not totally satisfied, contact us and we will make it right.
    
OUR EMAIL ADDRESS IS
info@nutcasehelmets.com
    
WHAT IS THE PHONE NUMBER FOR NUTCASE HELMETS?
Our toll-free number is 1-877-688-8922. Our normal business hours are from 9:00am-4:30pm Mon-Fri (Pacific Time). You can contact us 24x7 via e-mail or voice mail and we will reply as quickly as possible.
    
WHAT IS THE STREET ADDRESS FOR NUTCASE HELMETS?
Nutcase Helmets
6-1152 Franklin's Gull Road
Parksville, BC  V9P 2M9
Ph: 1-877-688-8922
    
WHEN WILL MY ORDER SHIP?
We usually pack and ship all orders by the next business day, if ordered between Monday and Friday.  Weekend and Holiday orders will be fulfilled during the next business day.
    
HOW DO I CONFIRM AN ITEM IS IN STOCK?
Our inventory is updated on a regular basis. However, if an item is out of stock before we update our webstore and you purchase it, we will contact you within 24 hours to see if you would like to cancel your order or choose another helmet.
    
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Canada Post is typically between 3-10 days, depending on where you live. We ship out of Delta, British Columbia, so delivery will take a bit longer to the East Coast.
     
HOW MUCH WILL SHIPPING COST?
Shipping cost is calculated based on your order subtotal and where you are having your order shipped to.  The cost will be displayed in your shopping cart. You'll be able to see and compare actual shipping charges before having to enter any shipping or billing information.
    
NOTE: Very large or oversized items may require additional shipping costs. If this occurs, we will contact you immediately with expected shipping costs prior to processing your order.
    
DO YOU SHIP INTERNATIONALLY?
Not from Canada.  But we are available in over 25 countries worldwide. Please click to our International Distributors page to find Nutcase helmets closer to you!  
    
WHAT IS YOUR RETURN POLICY?
Our first priority is your complete satisfaction with your Nutcase purchase. We will gladly accept returned product in saleable condition within 30 days of purchase.  If we made a shipping error, such as sending you the wrong style or size that you purchased, or if you find the helmet defective, then we will gladly e-mail you a pre-paid return label to send the helmet back to us. If the return is not due to our error, simply ship the product back in its original packaging and we will either exchange the item for a different color/size or issue you a credit. The original packaging must be in “new” condition so that we can re-sell your exchange.
    
RETURN BY MAIL
Ship returned goods to:
Nutcase Helmets
6-1152 Franklins Gull Road
Parksville, BC  V9P 2M9
Customer Service: 1-877-688-8922
Local: 250-586-2262
    
Please include a detailed note that includes your name, address, daytime telephone number, e-mail address, the reason for the return, the bottom portion of your original web invoice and what action you would like us to take. Please send your package via a traceable delivery service: USPS mail with tracking number, UPS, FedEx, etc.
    
Important: Nutcase Helmets does not cover the cost of return postage EXCEPT for a defective helmet or error in shipping (i.e. we ship you the wrong style/size ordered). If you believe the helmet you received is defective, please call us and send pictures via e-mail so we can determine the defect and issue a credit. Ordering the wrong size for your head is NOT considered an error on Nutcase Helmets’ part and you will be responsible for the return shipping cost. Please be sure of your choice of size and style when making your purchase.  Thanks!
   
DO YOU CHARGE SALES TAX?
We apply the sales tax from the Province from which you are ordering.
    
IMPORTANT LEGAL DISCLAIMERS
Nutcase Helmets hereby expressly disclaims all warranties expressed or implied including an implied warranty of fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturers warranty, if any. By making a purchase online from Nutcase Helmets, you agree that Nutcase Helmets, its owners, directors, officers, employees, or other representatives shall not be liable for damages of any kind, including without limitation direct, indirect, compensatory, special incidental, punitive, or consequential damages. In the unlikely event that an item is listed at a price or with incorrect information due to typographical error or incorrect information received from our supplier, Nutcase Helmets shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Nutcase Helmets is not responsible for incorrectly delivered or late shipments due to carrier mistakes, acts of God, security checks, or any circumstances which may have caused your package to not be delivered on time.
    
WARNING: READ THIS...Participating in extreme sports can be very hazardous. Participation involves numerous risks of injury and death. Adverse terrain conditions, poorly maintained or worn equipment, and the use of alcohol or drugs can increase these risks. Always use common sense when participating in extreme sport activities.
    
To minimize the chance of injury, stay within your abilities and wear appropriate safety equipment AT ALL TIMES. If in doubt, don't risk it. Stay within your abilities and remain healthy so you can ride another day.