Return Policy

You will love your new helmet. Don’t worry -- your kids or special someone will too. You have great taste, and picking out a helmet for someone is fun! But if the sizing isn’t working out for you, or they really turned out to be more of a Watermelon kid than a Fly Boy…we’ll make it easy for you to fall in love again.

Return it to us for an exchange or refund of its purchase price; it's free.*

We’re helmet fit experts, and have given you our best guides to nail the right size. But, if you want some reassurance or personal advice, let's chat.

 

Our first priority is your complete satisfaction with your Nutcase purchase. We will gladly accept returned product in saleable condition within 30 days of purchase.

If we made a shipping error, such as sending you the wrong style or size from that which you purchased, or if you find the helmet defective, then we will gladly e-mail you a pre-paid return label to send the helmet back to us. If the return is not due to our error, simply ship the product back in its original packaging and we will either exchange the item for a different color/size or issue you a credit. The original packaging must be in “new” condition so that we can re-sell your exchange.

RETURN BY MAIL - Ship returned goods to our warehouse:

Nutcase Helmets
6-1152 Franklin's Gull Road
Parksville, BC  V9P 2M9

Customer Service: 1.877.688.8922

Local: 250.586.2262

Please include a detailed note that includes your name, address, daytime telephone number, e-mail address, the reason for the return, the bottom portion of your original web invoice and what action you would like us to take. Please send your package via a traceable delivery service: Canada Post with tracking, FedEx, UPS, etc.

Important: Nutcase does not cover the cost of return postage EXCEPT for a defective helmet or error in shipping (i.e. we ship you the wrong size/style than ordered). If you believe the helmet you received is defective, please call us and send us pictures via email so we can determine the defect and issue you a credit or send you an exchange.  Ordering the wrong size for your head is NOT considered an error on Nutcase's part, so please be sure of your choice and of your size when making your purchase.  Thanks!